Two Familia Franchise Consultants

FRANCHISE OPERATIONS FOR SCALING NETWORKS

BUILD THE SYSTEMS YOUR FRANCHISEES NEED TO SUCCEED

We help build operations infrastructure that scales – from digital manuals to onboarding frameworks to tech stacks that grow with you.

Most consultants create operations manuals. We build systems that support scale without overwhelming your head office. 

WE HELP YOU BUILD

Franchise Systems

Clear Systems And Manuals
We map out your operational structure and develop a tailored digital operations manual – giving franchisees the guidance they need, when they need it. Whether you build it in-house or have us deliver it for you, we ensure it’s practical, scalable and easy to use. Strong operations documentation becomes a key selling point when recruiting new franchisees.

Franchise Onboarding

Onboarding and Support Frameworks
We create structured onboarding and training processes to set franchisees up for success. This includes day-to-day toolkits, customer service guidelines, escalation paths, and performance monitoring systems – all aligned with your brand. A proven onboarding system gives prospects confidence that you’ll support them from day one.

Franchise Technology

Tech and Infrastructure
From booking systems to CRM and payment tools, we advise on the tech stack that will support your network as it grows. We help you choose, configure and implement the systems that streamline operations and keep everything connected. Modern, user-friendly technology makes your franchise opportunity stand out from competitors.

WHY IT MATTERS

Great franchisees still need great systems. We help you deliver the consistency, confidence and clarity your network needs to thrive – with tools that grow with your business.

Strong operations support isn’t just about managing your existing network – it’s one of the main factors prospects evaluate when choosing which franchise to join. We help you showcase your systems as a competitive advantage in recruitment.

WEBINAR: How much does it cost to franchise YOUR business in the UK?

Franchise Growth Strategy

Date: Thursday, 11th December 2025
Time: 12:00pm – 12:30pm GMT
Duration: 30 minutes
Format: Live on Zoom

Learn about all the main costs involved in turning your business into a UK franchise operation from people that have done it themselves.

WEBINAR: HOW TO FRANCHISE YOUR BUSINESS IN THE UK

Franchise Growth Strategy

Date: Friday, 9th January 2026
Time: 12:00pm – 12:30pm GMT
Duration: 30 minutes
Format: Live on Zoom

Discover how to turn your successful business into a franchise model that works. Learn the essential foundations, financial realities, and critical systems you need before franchising.

READY TO STRENGTHEN YOUR FRANCHISE OPERATIONS?

Our role is to help you turn everyday operations into a clear, scalable system your whole network can rely on – and that attracts quality franchisees.

FRANCHISE SERVICES INCLUDE:

FRANCHISEE RECRUITMENT

We manage recruitment campaigns and support the full sales journey – from enquiry to agreement.

Franchisee Recruitment
FRANCHISE MARKETING

We provide brand-wide and local marketing support to keep your network visible and aligned.

Franchise Marketing
OPERATIONS SUPPORT

We create toolkits, systems and onboarding frameworks to help franchisees deliver consistently.

Franchise Operations & Support
START A FRANCHISE

Everything you need to franchise your business – from initial strategy to recruiting your first franchisees.

Franchise Growth Strategy

FAQ

What is franchise operations support?

It’s the systems, training and resources that help franchisees deliver your brand consistently. Franchise operations support includes manuals, training, technology, supply chain management, performance monitoring and helpdesk services. It ensures franchisees can run their businesses to brand standards and adapt quickly to market changes. Strong operations support is also a key differentiator when recruiting new franchisees – prospects want to know they’ll be properly supported.

How often should I update my franchise operations manual?

At least once a year or whenever there’s a major change. The operations manual is a living document. It should be updated whenever processes, technology, compliance requirements or brand standards change. Annual reviews keep content accurate and relevant for both new and existing franchisees. An up-to-date manual demonstrates to prospects that you’re an active, engaged franchisor.

What training should new UK franchisees receive?

A mix of classroom, on-site and ongoing training. Initial training should cover business setup, operations, sales, marketing and compliance. In the UK, it’s common to provide both head office and field-based training, plus regular refresher sessions and access to online learning portals. A comprehensive training programme is one of the first things prospects ask about during due diligence.

How can I monitor franchisee performance effectively?

Use a combination of KPIs, regular calls and site visits. Performance monitoring works best with clear KPIs such as revenue, customer satisfaction and compliance checks. UK franchisors often use CRM systems, monthly performance calls and annual site visits to support franchisees while keeping standards high. Transparent performance tracking also helps identify which franchisees might need additional support to succeed.

How do strong operations systems help with franchise recruitment?

Prospects want proof that you’ll support them properly. When evaluating franchise opportunities, candidates look for comprehensive operations manuals, proven training programmes, and ongoing support systems. Strong operations infrastructure demonstrates that you’re a professional franchisor who’s invested in franchisee success – not just collecting franchise fees. We help you package and present your operations support as a competitive advantage.