Franchise Support Team

FRANCHISE OPERATIONS & SUPPORT

BUILD THE SYSTEMS YOUR FRANCHISEES NEED TO SUCCEED

A strong franchise model depends on consistent delivery. At Familia, we help you put the right operational systems in place – so your franchisees are supported, your brand is protected, and your network is set up to scale.

WE HELP YOU BUILD

Franchise Systems

Clear systems and manuals
We map out your operational structure and develop a tailored digital operations manual — giving franchisees the guidance they need, when they need it. Whether you build it in-house or have us deliver it for you, we ensure it’s practical, scalable and easy to use.

Franchise Onboarding

Onboarding and support frameworks
We create structured onboarding and training processes to set franchisees up for success. This includes day-to-day toolkits, customer service guidelines, escalation paths, and performance monitoring systems — all aligned with your brand.

Franchise Technology

Tech and infrastructure
From booking systems to CRM and payment tools, we advise on the tech stack that will support your network as it grows. We help you choose, configure and implement the systems that streamline operations and keep everything connected.

WHY IT MATTERS

Great franchisees still need great systems. We help you deliver the consistency, confidence and clarity your network needs to thrive – with tools that grow with your business.

OUR WEBINAR SERIES

Franchise Growth Strategy

HOW TO FRANCHISE YOUR BUSINESS

Date: Friday, 17th October 2025
Time: 12:00pm – 12:30pm GMT
Duration: 30 minutes
Format: Live on Zoom

Discover how to turn your successful business into a franchise model that works. Learn the essential foundations, financial realities, and critical systems you need before franchising.

READY TO STRENGTHEN YOUR FRANCHISE OPERATIONS?

Our role is to help you turn everyday operations into a clear, scalable system your whole network can rely on.

FRANCHISE SERVICES INCLUDE:

STRATEGY & READINESS

We help you shape and structure your business for scalable, long-term expansion.

Franchise Growth Strategy
FRANCHISEE RECRUITMENT

We manage recruitment campaigns and support the full sales journey – from enquiry to agreement.

Franchisee Recruitment
OPERATIONS SUPPORT

We create toolkits, systems and onboarding frameworks to help franchisees deliver consistently.

Franchise Operations & Support
FRANCHISE MARKETING

We provide brand-wide and local marketing support to keep your network visible and aligned.

Franchise Marketing

FAQ

What is franchise operations support?

It’s the systems, training and resources that help franchisees deliver your brand consistently.

Franchise operations support includes manuals, training, technology, supply chain management, performance monitoring and helpdesk services. It ensures franchisees can run their businesses to brand standards and adapt quickly to market changes.

How often should I update my franchise operations manual?

At least once a year or whenever there’s a major change.

The operations manual is a living document. It should be updated whenever processes, technology, compliance requirements or brand standards change. Annual reviews keep content accurate and relevant for both new and existing franchisees.

What training should new UK franchisees receive?

A mix of classroom, on-site and ongoing training.

Initial training should cover business setup, operations, sales, marketing and compliance. In the UK, it’s common to provide both head office and field-based training, plus regular refresher sessions and access to online learning portals.

How can I monitor franchisee performance effectively?

Use a combination of KPIs, regular calls and site visits.

Performance monitoring works best with clear KPIs such as revenue, customer satisfaction and compliance checks. UK franchisors often use CRM systems, monthly performance calls and annual site visits to support franchisees while keeping standards high.